FAQs
All of our products come with a standard 12 month warranty. Should your purchase develop a manufacturing fault, please contact our customer service team.
Most products have the option to have UK Custom Cover's high-quality embroidering applied, allowing you to further customise your purchase. Orders will be shipped with your personalisation choice, with options starting from £30.
If the product page does not have a personalisation button, please contact us at sales@ukcustomcovers.com to find out your options.
We ship through our exclusive delivery partners DPD & Royal Mail. Deliveries are made Mon - Fri between 9am and 5pm. We are not able to offer specific delivery times.
Once your order has been dispatched from our warehouse, you’ll receive a notification detailing your order status and tracking information.
We offer a next working day delivery service through DPD or Royal Mail for all orders placed before 2pm (excludes public holidays).
Deliveries to an address in the Highlands, remote parts of Wales or Ireland will take 2 business days to reach you and any additional costs which may be applicable are determined by the courier service. Please consider this when you are placing your order.
If DPD or Royal Mail are not able to successfully make your delivery, due to you being absent, other people can accept the delivery on your behalf.
Alternatively, DPD or Royal Mail should leave an information card with details on how to re-arrange the delivery for a more convenient time. DPD will, however, make a second delivery attempt before expecting you to contact them.